1. Our commitment to privacy
Storage Auctions Australia respects your privacy and handles personal information in accordance with applicable Australian privacy laws. This policy applies when you use our website, create an account, bid on an auction, register a facility or contact us.
2. Personal information we collect
We may collect information that identifies you or can reasonably identify you, including:
- your name, email address, mobile number and password;
- account details, auction activity, bids, watchlists and collection records;
- information supplied by facilities, such as organisation, location, contact and business details;
- payment, payout and identity-verification status information;
- messages, support requests and information you provide to us; and
- technical information such as device, browser, IP address and website usage data.
3. How we collect information
We collect information directly from you when you create an account, submit a form, place a bid, make a payment, register a facility or contact support.
We may also receive information from payment providers, identity-verification providers, storage facilities and service providers that help operate the Platform.
4. How we use personal information
We use personal information to:
- create and manage accounts;
- run auctions, process bids and show auction activity;
- process payments, cleaning deposits and facility payouts;
- verify identity, prevent fraud and protect the Platform;
- communicate about accounts, auctions, payments, collection arrangements and support requests;
- improve the reliability, security and usability of the Platform; and
- comply with legal, regulatory and record-keeping obligations.
5. Payments and Stripe
Payments, cleaning deposits, identity checks and facility payouts may be processed through Stripe or another secure payment provider. Storage Auctions Australia does not store your complete card number or bank-account details.
Stripe handles payment and bank information under its own privacy policy and security procedures. We may receive limited payment-status, payout-status and verification-status information needed to operate the Platform.
6. When we disclose information
We may disclose personal information where reasonably necessary to operate the Platform, including to:
- the storage facility connected with an auction you bid on or win;
- service providers that help with hosting, authentication, data storage, email, payment processing, identity checks and support;
- professional advisers, insurers, regulators or law-enforcement agencies where required or permitted by law; and
- a purchaser or successor if our business or assets are sold or transferred.
We do not sell personal information to third parties.
7. Overseas service providers
Some service providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and protect information in line with this policy and applicable law.
8. Security and retention
We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
No online system can be completely secure. You are responsible for keeping your password confidential and for notifying us if you suspect unauthorised use of your account.
We retain information for as long as reasonably necessary for account administration, auctions, payments, disputes, legal obligations and business records.
9. Cookies and analytics
We may use cookies and similar technologies to keep you signed in, remember preferences, protect accounts, understand website usage and improve the Platform. You can control cookies through your browser settings, although some Platform functions may not work properly if cookies are disabled.
10. Marketing communications
If you opt in to marketplace news or auction updates, we may send you marketing communications. You can unsubscribe using the link in an email or by contacting us. We may still send important service, payment, security or legal notices.
11. Access and correction
You may ask us for access to, or correction of, personal information we hold about you. We may need to verify your identity before responding and may decline a request where permitted by law.
12. Questions or complaints
For privacy questions, correction requests or complaints, contact us through our Contact page.
We will investigate a privacy complaint and aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
13. Changes to this policy
We may update this Privacy Policy from time to time. The current version will be published on this page with its updated date.